Privacy Policy
Effective Date: August 17, 2026
Torall respects your privacy and is committed to handling customer information responsibly. This Privacy Policy explains what information may be collected when you visit or purchase from the Torall website, how that information may be used, when it may be shared with service providers, and the choices available to you. This policy applies to information collected in connection with Torall’s leather bag products and online store.
Information We Collect
When you place an order or contact Torall, we may collect information needed to process and support your order. This may include your name, email address, telephone number if provided, billing information, shipping address, order details, and information you provide when contacting customer support.
We may also receive information that you voluntarily provide when you contact us through our 24/7 chat support or by email, including questions, order information, return requests, photographs of products, and other information necessary to investigate an issue with an order.
Payment Information
Torall uses Stripe to process customer payments. Payment information is submitted through the applicable payment-processing system rather than being requested through Torall’s customer support email or chat.
Customers should not send complete payment card numbers, security codes, passwords, or other sensitive payment credentials through email or chat. Payment information is handled according to the applicable payment processor’s own privacy and security practices.
How We Use Your Information
Torall may use customer information for legitimate business purposes, including processing and fulfilling orders, arranging delivery, providing order and shipping updates, responding to customer questions, handling returns and refunds, investigating damaged or incorrect products, processing cancellations, maintaining transaction records, and providing customer support.
Information may also be used to help prevent fraudulent, unauthorized, or abusive transactions and to maintain the security and proper operation of the Torall online store.
Shipping and Delivery Information
To deliver an order, Torall may need to provide relevant customer information, such as the recipient’s name and delivery address, to the shipping carrier responsible for the shipment.
Torall uses FedEx for order delivery. Information provided for shipping is used to help fulfill and deliver the customer’s order and to address delivery-related issues when necessary.
Customer Support Information
When you contact Torall through 24/7 chat support or support@torall.shop, we may retain information from the communication so that we can respond to your request and maintain an accurate record of customer-service interactions.
For returns involving defective, damaged, or incorrect leather bags, customers may be asked to provide photographs and other information needed to verify the reported issue. Such information may be used to evaluate the return request and determine the appropriate resolution.
How We Share Information
Torall may share necessary customer information with service providers that help us operate the store and fulfill customer orders. This may include payment-processing providers such as Stripe and shipping providers such as FedEx.
We may also disclose information when reasonably necessary to comply with applicable legal requirements, respond to lawful requests, protect the rights or property of Torall or others, investigate suspected fraud or misuse, or protect the security of our services.
Torall does not require customers to provide unnecessary personal information through customer support channels.
Information Security
Torall takes reasonable steps to protect customer information from unauthorized access, misuse, alteration, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Customers should use appropriate care when providing personal information online and should not send sensitive payment credentials through email or chat.
Data Retention
Torall may retain customer and transaction information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, returns and refunds, accounting, recordkeeping, dispute resolution, fraud prevention, and compliance with applicable legal obligations.
The period for which particular information is retained may vary depending on the type of information and the reason it was collected.
Cookies and Similar Technologies
The Torall website may use cookies or similar technologies that are necessary for website functionality, remembering certain preferences, maintaining shopping or checkout functionality, improving the user experience, and understanding how the website is used.
Depending on the website’s configuration and the services used, certain third-party services may also place or access cookies or similar technologies. The availability and use of specific cookies may change as website features and services are updated.
Third-Party Services
Torall works with third-party service providers where necessary to operate the online store. These providers may process information according to their own terms and privacy practices.
Examples relevant to Torall’s operations include Stripe for payment processing and FedEx for shipping and delivery. Customers should review the applicable privacy information provided by those services for details about how they handle information within their respective services.
Children’s Privacy
Torall’s online store is intended for general customers and is not knowingly directed toward children. Torall does not knowingly request or intentionally collect personal information from children where prohibited by applicable law.
If a parent or legal guardian believes that a child has provided personal information to Torall inappropriately, they may contact us so the matter can be reviewed.
Your Privacy Choices
Depending on applicable law, you may have rights concerning your personal information, including the right to request access to certain information, request correction of inaccurate information, or ask questions about how your information is handled.
Requests should be submitted using the contact information below. Torall may need to verify the identity of the person making a request before providing or changing information.
Marketing Communications
Torall does not require customers to provide marketing information in order to place an order. If Torall offers optional marketing communications, customers may be given an opportunity to manage or opt out of those communications where applicable.
Opting out of marketing communications does not prevent Torall from sending necessary transactional or service-related communications, such as order confirmations, shipping information, return-related communications, or other messages directly related to an existing order.
Links to Other Websites
The Torall website may contain links to third-party websites or services. Torall is not responsible for the privacy practices, content, or security of third-party websites.
Customers should review the privacy policies of third-party websites before providing them with personal information.
Changes to This Privacy Policy
Torall may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or applicable requirements.
When changes are made, the updated policy will be posted on this page with a revised effective date. Customers are encouraged to review this policy periodically for the latest information.
Contact Torall About Privacy
If you have questions about this Privacy Policy, want to ask how your information is handled, or wish to make a privacy-related request, please contact Torall through our 24/7 chat support or by email.
Business Name: Torall
Email: support@torall.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-5)
Business Address: 114 N St John Ave, Lyons, Kansas 67554, United States