Terms of Service
Effective Date: August 17, 2026
These Terms of Service explain the rules and conditions that apply when you access or use the Torall website and purchase leather bags from our online store. By using the website or placing an order, you agree to follow these terms. If you do not agree with these terms, please do not use the website or place an order.
About Torall
Torall operates an online store offering leather bags to customers in the United States. Our business information is:
Business Name: Torall
Email: support@torall.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-5)
Business Address: 114 N St John Ave, Lyons, Kansas 67554, United States
Eligibility and Use of the Website
You agree to use the Torall website for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.
You are responsible for providing accurate information when placing an order, including your name, billing information, shipping address, and contact details. Providing incorrect information may result in order delays or delivery problems.
Product Information
Torall makes reasonable efforts to provide accurate product descriptions, photographs, prices, and other information about our leather bags. Product photographs may appear slightly different depending on the customer’s device, screen settings, lighting, or photography conditions.
Customers should review the product information available on the website before completing an order. If you have questions about a product, you may contact Torall through 24/7 chat support or at support@torall.shop before purchasing.
Product Availability
Product availability may change without notice. If an item becomes unavailable or an order cannot be fulfilled after an order has been placed, Torall will contact the customer regarding the available options.
Torall reserves the right to correct genuine errors in product information, pricing, availability, or other website information. If an error affects an order, Torall may contact the customer before proceeding with fulfillment.
Pricing and Payment
Prices displayed on the Torall website are subject to change. The applicable amount shown during checkout should be reviewed before the customer completes the purchase.
Torall accepts payments through Stripe. Payment must be successfully authorized or processed before an order can enter normal fulfillment.
Customers should not send payment card numbers, security codes, passwords, or other sensitive payment information through email or chat support.
Shipping
Torall currently ships only within the United States. Standard shipping is free, and no additional standard shipping charge is added to eligible U.S. orders.
Torall uses FedEx for shipping. Orders generally require 1–2 business days for processing, followed by an estimated 5–6 business days of transit. The estimated overall delivery time is generally 5–8 business days.
The daily order cut-off time is 3:00 PM (GMT-5), Monday through Friday. Orders placed after the cut-off time or on non-business days may begin processing on the next business day.
Delivery estimates are not guaranteed dates because carrier delays, weather, transportation disruptions, incorrect addresses, holidays, and other circumstances outside Torall’s reasonable control may affect delivery.
Order Cancellation
Customers may request cancellation within 1 day of placing an order. Cancellation requests should be submitted as soon as possible through 24/7 chat support or by emailing support@torall.shop.
Once an order has entered processing or has been shipped, cancellation may no longer be possible. If cancellation is no longer available, the customer may need to use the applicable return process described in the Returns & Refund Policy.
Returns and Refund
Torall accepts eligible returns within 18 days of receiving an order. Returns may be accepted for both defective and non-defective leather bags, subject to the requirements of the Returns & Refund Policy.
Customers reporting a damaged, defective, or incorrect product must contact Torall with clear photographs and relevant order information so the issue can be reviewed. Torall may inspect the returned product before approving a refund.
For eligible non-defective returns, the customer is responsible for the return-label and return-shipping cost. If Torall confirms that the wrong product was sent or that the product arrived damaged or defective due to an issue attributable to Torall, Torall will cover the applicable return-label cost.
Direct exchanges are not accepted. Customers who want a different product should return the eligible original product according to the Returns & Refund Policy and place a new order.
Torall charges $0 in restocking fees for approved returns. Approved refunds are generally processed within 10 business days after the returned product has been received, inspected, and approved. Additional time may be required for the payment provider or financial institution to make the funds available.
Customer Responsibilities for Returns
Customers are responsible for providing accurate information about the reason for a return and following Torall’s return instructions.
When reporting a damaged, defective, or incorrect leather bag, customers should provide clear photographs before returning the product. The returned product may be inspected and compared with the information and photographs provided with the return request.
A return may be declined if it is outside the 18-day return window, does not meet the applicable return requirements, or the condition of the returned product is inconsistent with the reported issue.
Intellectual Property
Unless otherwise stated, the content available on the Torall website, including text, product descriptions, photographs, graphics, logos, branding, page designs, and other website materials, is owned by or used by Torall with appropriate rights.
You may access and use the website for personal shopping purposes. You may not reproduce, copy, distribute, modify, publish, or commercially exploit Torall’s website content without appropriate authorization.
Prohibited Activities
You may not use the Torall website to engage in unlawful activity, attempt to gain unauthorized access to website systems, interfere with website operation, introduce malicious software, misuse customer accounts, submit fraudulent information, or otherwise abuse the website or its services.
Torall may take appropriate action if it reasonably believes that a user is violating these terms or misusing the website.
Third-Party Services
Torall may rely on third-party services to operate certain parts of the store, including Stripe for payment processing and FedEx for shipping and delivery.
Third-party services may have their own terms, policies, and procedures. Torall is not responsible for the independent policies or operations of third-party service providers, although Torall will work with customers where appropriate to address order-related issues.
Website Availability
Torall aims to keep the website available and functional, but temporary interruptions may occur because of maintenance, technical problems, hosting issues, security matters, or circumstances outside Torall’s reasonable control.
Torall does not guarantee that the website will always be available without interruption or that every website feature will always operate without technical issues.
Limitation of Responsibility
Torall will make reasonable efforts to fulfill orders and provide the services described on the website. However, Torall is not responsible for delays or failures caused by circumstances outside its reasonable control, including carrier disruptions, severe weather, natural events, technical failures, or incorrect information supplied by a customer.
Nothing in these Terms of Service is intended to remove or limit any rights or protections that cannot legally be excluded under applicable law.
Changes to These Terms
Torall may update these Terms of Service when necessary to reflect changes to the website, products, services, business practices, or applicable requirements.
Any updated version will be posted on the website with a revised effective date. Customers are encouraged to review the Terms of Service periodically.
Governing Law
These Terms of Service will be interpreted and applied in accordance with applicable laws and regulations. Where permitted by law, disputes relating to the use of the Torall website or purchases from Torall will be handled according to the applicable laws and legal requirements governing the business and transaction.
Contact Torall
If you have questions about these Terms of Service, an order, a product, shipping, cancellation, returns, or refunds, please contact Torall through our 24/7 chat support or email.
Email: support@torall.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-5)
Business Address: 114 N St John Ave, Lyons, Kansas 67554, United States