Payment Policy
Effective Date: August 17, 2026
At Torall, we aim to provide a clear and straightforward payment process for customers purchasing leather bags from our online store. This Payment Policy explains the payment method we accept, when payment is collected, and what customers should know about payment processing and order confirmation.
Accepted Payment Method
Torall accepts payments through Stripe. Stripe securely processes payment information during checkout. Customers should follow the payment instructions displayed at checkout and provide accurate information required to complete the transaction.
Payment Processing
Payment is processed when the customer completes the checkout process and submits the order. An order is considered successfully placed only after the payment has been successfully authorized or processed through the available payment system.
If a payment cannot be authorized or is declined, the order may not be successfully completed. Customers should verify their payment details and, if necessary, contact their payment provider or Torall for assistance.
Payment Information
Torall does not ask customers to send payment card information, passwords, or other sensitive payment credentials through email or chat support. Customers should complete payments through the secure checkout process provided on the Torall website.
Customers are responsible for ensuring that the payment and billing information entered during checkout is accurate and up to date.
Order Confirmation
After a successful payment and order submission, customers may receive an order confirmation containing relevant order information. Customers should review the confirmation and contact Torall as soon as possible if they notice an incorrect product, quantity, shipping address, or other order detail.
An order confirmation does not change the terms of Torall’s Shipping Policy or Returns & Refund Policy.
Payment Failures or Declined Transactions
If a payment is declined, fails, or cannot be completed, the order may not be processed until a successful payment is received.
Torall does not control the approval or decline decisions made by banks, card issuers, or payment processors. If a transaction is declined, customers may need to contact their bank or payment provider for further information.
Refund
When a refund is approved under Torall’s Returns & Refund Policy, the refund will generally be processed within 10 business days after the returned product has been received, inspected, and approved.
Refunds are processed according to the original payment transaction and may take additional time to appear in the customer’s account depending on the payment provider or financial institution.
Order Cancellation
Customers may request cancellation within 1 day of placing an order. Cancellation requests should be submitted as soon as possible through Torall’s 24/7 chat support or by emailing support@torall.shop.
Once an order has entered processing or has been shipped, cancellation may no longer be possible. If the order can no longer be cancelled, the customer may need to use the applicable return process described in the Returns & Refund Policy.
Payment Security
Torall uses Stripe for payment processing rather than requesting customers to provide payment information directly to Torall through email or chat. Customers should only enter payment information through the checkout process on the Torall website.
Customers should never send complete card numbers, security codes, passwords, or other sensitive payment credentials through customer support channels.
Pricing and Payment Amount
Customers should review the product price and any applicable order information displayed at checkout before completing payment. Torall provides free shipping within the United States, so no standard shipping charge is added to eligible U.S. orders.
The final amount presented during checkout is the amount the customer is required to pay for the order, subject to any applicable adjustments or corrections permitted under the store’s policies.
Contact Us
If you have questions about a payment, failed transaction, refund, or order cancellation, please contact Torall through our 24/7 chat support or email support@torall.shop.
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-5)
Business Address: 114 N St John Ave, Lyons Kansas 67554, United States