Shipping Policy
Effective Date: August 17, 2026
At Torall, we want customers to have clear and accurate information about how orders are processed, shipped, and delivered. This Shipping Policy applies to all leather bags purchased through the Torall online store. Torall currently ships orders only within the United States.
Shipping Area
Torall ships to valid delivery addresses located within the United States. We do not currently ship to addresses outside the United States.
Customers are responsible for providing a complete and accurate shipping address during checkout. If an incorrect or incomplete address is provided, delivery may be delayed, or the package may be returned to the carrier or Torall. Customers should contact us as soon as possible if they notice an error in their shipping information.
Shipping Cost
Free shipping is provided on all eligible orders within the United States. Torall does not charge additional shipping fees at checkout for standard delivery.
Any charges that are not part of Torall’s standard shipping service, if applicable due to circumstances outside our control, will be communicated to the customer before any payment is required.
Shipping Carrier
Torall uses FedEx for order delivery. Once an order has been shipped, customers may receive tracking information so they can follow the shipment through the carrier’s tracking system.
Tracking information may take some time to become active after the package has been handed over to the carrier. If tracking does not immediately show movement, customers should allow reasonable time for the carrier to scan and update the shipment.
Order Cut-Off Time
Torall’s daily order cut-off time is 3:00 PM (GMT-5), Monday through Friday.
Orders placed before 3:00 PM (GMT-5) on a business day can enter the processing queue for that business day, subject to order verification and other normal processing requirements.
Orders placed after 3:00 PM (GMT-5), or orders placed on weekends or applicable non-business days, will generally begin processing on the next business day. This means the order’s processing period may begin on the following business day rather than the date the order was placed.
Order Processing Time
Orders are generally processed within 1 to 2 business days after the order is successfully placed and accepted for processing.
Processing includes reviewing the order details, preparing the leather bag for shipment, completing necessary order checks, packaging the item, and preparing it for handover to the shipping carrier.
Processing time does not include the carrier’s transit time. Orders may take longer to process in situations such as order-information issues, address verification, unusually high order volume, or circumstances outside Torall’s reasonable control.
Transit Time
After an order has been processed and handed over to FedEx, the estimated transit time is 5 to 6 business days.
Transit time begins after the carrier receives the package. Carrier delays, weather conditions, transportation disruptions, address issues, or other circumstances outside Torall’s control may affect the actual delivery date.
Estimated Delivery Time
The estimated total delivery time is 5 to 8 business days, depending on processing and carrier transit.
Torall’s standard timeline is:
- Order processing: 1–2 business days
- Carrier transit: 5–6 business days
- Estimated delivery: Generally within 5–8 business days
Delivery estimates are provided for guidance and are not an absolute guarantee of a specific delivery date. The actual delivery time can vary depending on the shipping destination, carrier
operations, weekends, holidays, weather, transportation conditions, and other circumstances outside Torall’s control.
Tracking Information
When tracking information is available, Torall may provide the tracking details associated with the shipment. Customers can use the tracking information to check the current status of their package.
If the tracking information has been provided but does not immediately display movement, this may be because the carrier has not yet completed its first scan or updated the tracking system. Customers should allow reasonable time for tracking updates.
Late or Delayed Packages
Torall makes reasonable efforts to process and ship orders according to the timelines stated in this policy. However, once a package has been handed over to FedEx, certain delivery delays may be outside Torall’s direct control.
Delays may occur because of severe weather, transportation disruptions, carrier operational issues, incorrect or incomplete delivery information, high shipping volumes, holidays, or other circumstances affecting the carrier’s network.
If your package is delayed beyond the expected delivery period, please contact Torall at support@torall.shop or through our 24/7 chat support. Please provide your order information and tracking details when contacting us so we can review the shipment and assist you appropriately.
Lost, Missing, or Delivery-Issue Packages
If a package appears to be lost, missing, or marked as delivered but you cannot locate it, please contact Torall as soon as possible.
We may review the available tracking information and, where appropriate, work with the shipping carrier to determine the status of the shipment. Customers may be asked to confirm their shipping address and provide relevant order or delivery information.
A carrier’s tracking status may affect how a delivery issue is handled. Torall will review the available information before determining the appropriate next step.
Incorrect Shipping Address
Customers should carefully review their shipping address before completing checkout.
If you realize that the shipping address is incorrect, contact Torall as soon as possible. Address changes may be possible only if the order has not yet entered processing or been handed over to the carrier.
Once an order has been processed or shipped, Torall may not be able to change the delivery address. If a package is returned because of an incorrect or incomplete address provided by the customer, additional arrangements may be required before the order can be reshipped.
Changes to Orders Before Shipment
If you need to make a change to an order, including a shipping-address correction, please contact Torall as soon as possible.
Order changes are generally considered only within 1 day of placing the order and are subject to the order’s processing status. Once an order has entered processing or has been shipped, Torall may no longer be able to make changes.
Customers can contact us through 24/7 chat support or by email at support@torall.shop.
Shipping Outside the United States
Torall currently ships only within the United States. Orders requesting delivery outside the United States are not supported under this Shipping Policy.
Contact Us About Shipping
If you have questions about shipping, delivery times, tracking, delayed packages, or your order’s delivery status, please contact Torall through our 24/7 chat support or email us at support@torall.shop.
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-5)
Business Address: 114 N St John Ave, Lyons Kansas 67554, United States
Torall will review shipping-related questions based on the order information, tracking details, and circumstances of the shipment and will provide appropriate assistance.